Shipping, Returns & Warranty

Shipping

We ship Australia wide!*

With a range of dedicated courier services, we make sure your furniture arrives in perfect condition.

Costs

Sydney Metro – $150 flat fee
Outside Sydney Metro – Please call for a quote

Local collection is free at our warehouse 181 Newton Road, Wetherill Park NSW 2164

Delivery Times

Sydney Metro – 1-2 weeks (if in stock)
Outside Sydney Metro – within 4 weeks (subject to availability of third-party delivery)

Christmas and Easter holiday time might be longer.
Please consult our staff for the lead time for custom-made or out-of-stock items.

Returns/Exchanges

Oak Furniture does not offer refunds for change of mind, so please choose carefully. Deposits are also non-refundable for change of mind.

Custom made items or floor stock sold as is cannot be exchanged or returned or cancelled.

In the case that the customers are unable to see or feel the products before placing the order online (e.g., interstate customers), we can offer refund on return of the products under two conditions.

  1. The goods must be returned in the original package. i.e., the goods must not be used and must be returned within one week after delivered.
  2. The two-way shipping costs must be paid by the customers (even if free shipping when the order placed) and will be deducted from the refund (faulty products excluded).

Custom made products cannot be returned even if the customer pays for the two-way shipping costs unless products are faulty.

Warranty

In general, only manufacturer’s defects are covered.

For full terms and conditions, they are available at the back of the invoice. Please read them before placing the order. They can also be sent to you on request.

How To Claim Warranty

You may contact our head office or the shop. A proof of purchase/invoice must be produced.

For those issues not covered by the warranty, we are still happy to help if we can. This may attract a cost payable by the customers.